How to change your delivery address?
Once your order has been validated, please contact us as soon as possible before shipment to change your delivery address.
Please provide us with :
Your first and last name
Your postcode and city
Your e-mail address
How do I change my order?
Once your order has been validated, we can no longer modify the articles.
Try to contact us as soon as possible to cancel your order, if it is not being sent.
In the event that the shipment is already in progress, please return the products to us as indicated in "What is our return policy? "and we will either exchange it or refund it.
How do I cancel my order?
If you wish to cancel your order, please contact you as soon as possible.
If your order has already been dispatched, please return it to us for a refund.
All orders in progress cannot be refunded.
How can I be sure of the authenticity of a Geneva watch?
The authenticity of a Geneva watch is only guaranteed if it was purchased on our website www.web-geneva.fr.
If you buy a Geneva watch from a retailer such as Amazon, AliExpress, eBay...
You run the risk of receiving a counterfeit product.
We do not support purchases made on any other unofficial site.
What is our return policy?
Our return policy in case of product non-convenience, refund or otherwise does not exceed 30 days.
If an item does not suit you, you must return it to us within a specified period of time, in its original packaging, with the protections, the watch must not have been used.
(i.e. the protection to activate the watch must still be in place )
Upon receipt of the product, it will be inspected before agreement or refusal of a full refund.
This step can take several days to process.
Please note that we are in no way responsible for items lost during return shipping.
For security reasons, please proceed by registered mail with a tracking number.
When will I receive my refund?
Once we have received your watch in mint condition* .
We will make the refund to your bank account with which you placed your order, it will be visible within approximately 3 to 7 working days.
What is the currency displayed on our website?
All prices displayed on our website are in pounds sterling.
We are in no way responsible for any charges or taxes you may have depending on the country of the delivery address or for differences in currency conversion rates.
Are your bank details secure?
We use Stipe for all your transactions.
Your information and credit card details are therefore encrypted and cannot be read by anyone.
How do I use a coupon code?
Please go to your shopping cart, before confirming your order, please enter your promo code in the box provided and press apply.
Our coupon codes have a limited duration.